Tiger's Eye

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your earrings or necklaces, please review our return and exchange policy below.

 

#### Eligibility for Returns

- Timeframe: You may return your earrings or necklaces within 30 days of the purchase date.

- Condition: Items must be in their original, unworn condition with all tags and packaging intact. For hygiene reasons, earrings cannot be returned if opened.

 

#### Return Process

1. Contact Us: To initiate a return, please contact our customer service team at [insert email address] or [insert phone number]. Include your order number and reason for the return.

2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number and instructions on how to proceed.

3. Shipping: Pack the item securely and include the Return Authorization Number. You are responsible for the return shipping costs, unless the item is defective or incorrect.

4. Send It Back: Ship the item to the address provided in the return instructions. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

 

#### Exchanges Process

- We currently do not offer refunds for opened packaging for any jewelry for sanitary reasons. Once we receive and inspect your returned item, we will process your exchange within 7-10 business days. Refunds will not be issued.

- Please note that shipping fees are non-refundable.

 

#### Damaged or Defective Items

- If your item arrives damaged or defective, please contact us within 48 hours of receiving your order; items must be in the same, unopened packaging for exchange. We will provide instructions for a return and issue a replacement at no additional cost.

 

#### Final Sale Items

- Certain items may be marked as "final sale" and are not eligible for return or refund. These items will be clearly indicated on the product page.

 

#### Questions?

If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team at igoturback777@gmail.com]. We are here to help!

 

Thank you for your understanding and support! We appreciate your business and look forward to serving you again.

We are committed to providing you with a seamless shopping experience, which includes efficient shipping and handling. Below is our shipping information policy regarding USPS shipping and packaging costs.

 

#### Shipping Method

- Carrier: We use USPS (United States Postal Service) for all domestic shipping.

- Processing Time: Orders are typically processed within 1-7 business days. You will receive a confirmation email once your order has shipped.

 

#### Shipping Costs

- Standard Shipping: A flat rate of $5 will be applied to all orders for standard shipping via USPS.

- Free Shipping: Enjoy free standard shipping on orders over $75! 

 

#### Delivery Times

- Estimated Delivery: Once shipped, USPS typically delivers within 3-7 business days for domestic orders. Please note that delivery times may vary based on your location and postal service conditions.

 

#### Packaging

- We take great care in packaging your items to ensure they arrive safely. All orders are securely packaged to prevent damage during transit.

 

#### Tracking

- Once your order has shipped, you will receive a tracking number to monitor the status of your delivery.

 

If you have any questions or need assistance with your order, please feel free to contact our customer service team at igoturback777@gmail.com. Thank you for choosing I Got Ur Back Alchemy Jewelry!